Shipping Insurance
Shipping Insurance
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Shipping Insurance
Lifetime Warranty
"I’ve dropped it, sat on it, stuffed it in bags—still going strong."
Overview:
Our shipping insurance offers comprehensive coverage for your Mello Claw Clips during transit, ensuring that your investment is protected from dispatch to delivery. This policy outlines the terms and conditions under which shipping insurance is offered, including coverage details, claim procedures. exclusions, and limitations.
Coverage Details:
Loss or Damage: Shipping insurance covers the full value of Mello products in case of loss or damage while in transit from our warehouse to the delivery address.
Carrier Mishandling: Includes coverage for damage that can be directly attributed to mishandling by the carrier.
Theft: Covers theft of the package from the point of shipping until delivery, provided there is proof of theft through filing a police report.
Claim Procedure:
Reporting: Loss or damage must be reported to our customer service team within 48 hours of the scheduled delivery date for loss claims, or within 48 hours of receipt for damage claims.
Documentation: Customers may be required to provide proof of damage or loss, such as photos of damaged goods and packaging, or a police report in the case of
theft.
Assessment: We reserve the right to investigate the claim, which may include inspection of the damaged product, review of carrier documentation, and verification of compliance with our shipping guidelines.
Resolution: Valid claims will be resolved by either replacing the damaged or lost item at no additional cost to the customer, or by providing a refund for the purchase price of the product.
Exclusions:
Improper Packaging: Claims for items damaged due to improper packaging by the customer are not covered.
Incorrect Address: Losses due to incorrect shipping addresses provided by the customer are not covered.
Uninsurable Items: Certain conditions or types of damage may be deemed uninsurable, including but not limited to cosmetic damage that does not affect the functionality of the glowing portrait, and damage due to natural disasters.
Limitations:
Deductible: A deductible may apply to shipping insurance claims. The deductible amount will be specified at the time of purchase.
Claim Limit: The maximum claim amount shall not exceed the purchase price of the insured item.
Time Limit for Claims: All claims must be submitted within the specified timeframe from the date of delivery or expected delivery for lost items.
Governing Law:
This shipping insurance policy is governed by the laws of the country in which the product was purchased. Disputes arising under this policy shall be resolved in accordance with those laws.
Changes to the Policy:
We reserve the right to modify the terms of this shipping insurance policy at any time. Customers are encouraged to review the policy periodically for any changes.
Product Specifications
Product Specifications
CloudFlex: Resilient and unsnappable material flexes and compresses so you can drive, lounge, and work with zero scalp pinch.
Balanced Hold: Lab-tested clamping force keeps styles secure for 8+ hours without the breakage and 3 p.m. headaches.
Ergonomic Body: Professionally engineered to support compression. Flexing and flattening efficiently against headrests and pillows.
Inward-Curving Teeth: Prevents scalp digging by directing the pressure from the prongs towards the body rather than your head.
Rust-Proof Spring: Stainless steel torsion coil shrugs off showers and sweat; snaps silent, tight, & rust-free forever.
Anti-Slide Finish: Matte micro-texture grips wet or dry steady all day, then releases smooth—no slip-outs, no snags.
Universal Fit: Secures fine, thick, curly, or loc’d hair (up to 4 cm bundles) in one clamp.
Ultra-Lightweight Design: Vanishes at just 35 g; no top-heavy feel.
Dimensions: 10L x 4.5W x 5H cm
Shipping & Warranty
Shipping & Warranty
Processing: Due to high demand, orders are typically hand-packed and shipped from South Korea within 3-5 business days of placing your order.
Shipping: We offer free shipping on all orders over $60US.
Shipping Estimates:
Worldwide: 7-14 business days
Warranty: We make quality products that are designed to last a lifetime. Rest easy, knowing you are protected by our lifetime warranty.
Duties & Taxes: Duties or taxes may apply upon delivery. These fees are set by your country and are the buyer’s responsibility.
30-Day Satisfaction Guarantee
30-Day Satisfaction Guarantee
We’re confident you’ll love your Cloud Clip — but if you don’t, no hard feelings.
Try it for 30 days, and if it’s not the most comfortable, well-designed clip you’ve ever worn, just let us know.
inside the cloud.
Unsnappable Material
All-Day Hold
Inward-Curving Teeth
Made to Last
words from cloud clip lovers
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"a clip I can actually rely on during 12-hour shifts."
As a nurse, I spend my 12-hour shifts constantly on the move. I can finally drive to work without prongs jabbing my head, and I make it through an entire shift without having to redo my hair.
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"my old clips never didn't last a week without snapping"
I have really thick, curly hair and no clip has ever held it all without either snapping or sliding out. This one grips my curls, doesn't slip throughout the day, and is literally unbreakable.
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"the cloud clip is literally unbreakable"
What really surprised me was the durability. Last year, I broke 9 clips in 5 months. We're on month 4 and my cloud clip is still going strong. The fact that this clip is comfy too is criminal.
100%
found it more comfortable than a traditional claw clip
97%
reported zero scalp pain after 8 hours
97%
found the clip didn't break with regular use
94%
ditched their old clips for the cloud clip
*Based on a 83-subject consumer perception study after 8 weeks of use.
engineered in Seoul to outperform.
Mello is manufactured in South Korea at the same facilities trusted by global automotive and electronics leaders. Every curve, material, and spring has been tested, refined, and pressure-checked—because your accessories should work as hard as you do.
frequently asked, all answered.
What makes the Cloud Clip different than regular claw clips?
What makes the Cloud Clip different than regular claw clips?
The Cloud Clip is engineered in South Korea with a unique focus on comfort, durability, and performance. Unlike mass-produced clips, it won’t dig, snap, or slip — it just works (and feels amazing).
Will this clip work for my hair type?
Will this clip work for my hair type?
The Cloud Clip is designed to work beautifully across most hair types — from fine to thick, straight to curly. If your hair is extremely long or very voluminous, the current size may feel a bit small for a full updo. That said, we’re actively working on both smaller and larger sizes to accommodate more styles and textures — stay tuned!
Is the clip comfortable for all day wear?
Is the clip comfortable for all day wear?
Absolutely. We spent months perfecting the pressure points to ensure it holds without ever causing tension or headaches. Most users forget they’re even wearing it.
Does it actually stay in place?
Does it actually stay in place?
Yes. The spring strength and tooth alignment were tested across dozens of prototypes to ensure a slip-free hold — even through workouts, long shifts, or humid weather.
What material is it made from?
What material is it made from?
Mello clips are made with high-quality, durable materials, engineered specifically to outperform typical plastics. Every component is lead-free and BPA-free, plus they're quality-tested to ensure long-term performance and safety.
Where is the clip made?
Where is the clip made?
Each Cloud Clip is designed and tested in professional design labs in Seoul, South Korea — the same country behind some of the world’s top beauty innovations.
Do you offer a satisfaction guarantee?
Do you offer a satisfaction guarantee?
Yes! We’re so confident you’ll love it, we offer a 30-day satisfaction guarantee. If it’s not for you, we’ll send you a return label and issue a refund — no questions asked.
